erek 91 Casino & Sportsbook FAQ
Users of erek 91 ask questions across several key areas: how to set up and secure an account, how deposits and withdrawals work, which games and markets are available, and what to do if something goes wrong. This page answers the most common questions our support team receives. If your question is not covered here, contact our multilingual support team via live chat, email, or phone — response times are typically under one hour.
This FAQ covers account setup, payment methods, game availability, and account security. For detailed information about our legal position, jurisdiction restrictions, and data handling, see our legal notice and privacy policyFor our full service terms, see our terms of use
We at erek 91 operate in jurisdictions where online gaming and sportsbook services are permitted by local law. Our services are available only where local law permits. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations. If you have questions about whether erek 91 is available in your location, contact our support team or consult a legal professional in your jurisdiction.
- Account and registrationhow to start, KYC verification, password recovery, and account security
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts
- Games and marketsfootball betting, live-dealer tables, slots, esports, and tournament coverage
- Support and policiesdata deletion, account recovery, multilingual help, and account rules
Withdrawal requests are reviewed within one business day. Once approved, the funds are sent to your payment method. Processing time depends on your chosen method: e-wallets (DANA, e-wallet, mobile banking, local payment, online payment) typically settle within minutes to one hour; e-wallet transfers settle within one to two hours; bank virtual accounts (mobile banking, local payment, online payment, e-wallet) settle within one to three business days. If your withdrawal is delayed beyond these windows, contact our support team immediately. We investigate all delays and provide a status update within one hour.
No. Each person is permitted to hold only one active account on erek 91. If we detect multiple accounts registered to the same person, email address, phone number, or payment method, we will close all duplicate accounts and may restrict future access. This rule applies even if accounts are registered under different names or in different cities. If you have forgotten your password or lost access to your account, contact our support team to recover it rather than creating a new account.
Our support team handles Indonesian and English. You can reach us via live chat, email, or phone. Live chat is available 24/7 with typical response times under one hour. Email inquiries are answered within one business day. Phone support is available during standard business hours. If you contact us in Indonesian, we respond in Indonesian; if you contact us in English, we respond in English. For complex issues, we may escalate your case to a specialist, which may take up to two business days.
Payments and transactions
To deposit via e-wallet, mobile banking, or local payment, log in to your erek 91 account and select "Deposit." Choose your e-wallet from the payment method list. You will be redirected to the e-wallet app or website to confirm the transaction. Once you approve the payment in your e-wallet, the funds appear in your erek 91 account instantly. No additional fees are charged by erek 91. Your e-wallet provider may charge a small transaction fee — check your e-wallet terms for details. Deposits are available 24/7. If your deposit does not appear within five minutes, contact our support team with your transaction ID.
We at erek 91 offer a weekly cashback promotion to active users. The offer is calculated based on your net losses during the week (Monday to Sunday). Cashback is credited automatically to your account on Monday morning. The exact percentage and minimum loss threshold vary by promotion period — check the promotions page for current terms. Cashback is subject to verification and may be withheld if we detect unusual account activity. Cashback credits are non-withdrawable until you have met the playthrough requirement specified in the promotion terms.
Games and markets
We at erek 91 offer markets on Liga 1 (Indonesian domestic league), Piala AFF (Southeast Asian club championship), Piala Indonesia, Champions League, Premier League, La Liga, Serie A, Bundesliga, Ligue 1, and international tournaments including the World Cup, Piala Asia, and Piala Dunia. Markets include match winner, total goals, both teams to score, Asian handicap, and live in-play betting. Market availability varies by match and competition. Check the live schedule page for upcoming fixtures and available markets. Markets are updated continuously during the season.
Support and policies
To request deletion of your personal data, contact our support team via email or live chat. Include your account username and the email address registered on your account. We will verify your identity and process your request within 30 days. Note that we may retain certain data for legal, regulatory, or anti-fraud purposes. Data retained for these reasons will not be used for marketing or service improvement. Once your data-deletion request is approved, your account will be closed and cannot be reopened.
We at erek 91 offer a weekly cashback promotion to active users. The offer is calculated based on your net losses during the week (Monday to Sunday). Cashback is credited automatically to your account on Monday morning. The exact percentage and minimum loss threshold vary by promotion period — check the promotions page for current terms. Cashback is subject to verification and may be withheld if we detect unusual account activity. Cashback credits are non-withdrawable until you have met the playthrough requirement specified in the promotion terms.